Privacy Policy

1. Who we are

This Privacy Policy explains how ROSCA CLEANING SOLUTIONS LTD (“we”, “us”, “our”) collects and uses personal data when you use our website or contact us for cleaning services in the United Kingdom.

Data controller: ROSCA CLEANING SOLUTIONS LTD (Company No: 14925106)
Email: enquiries@roscacleaningsolutions.com
Phone: +44 7898 780373
Registered office: E. Studios, Unit 1, The Plaza, Sanford Street, Swindon, SN1 1HE
Company number: 14925106

2. What data we collect

We may collect:

• Enquiry details — name, email address, telephone number, service interest, and message content when you use our contact form or contact us by email, phone, or WhatsApp.
• Technical data — limited information such as IP address, browser type, and pages visited, which may be collected by our hosting provider for security and performance.
• Cookie data — as described in our Cookie Policy.

3. Why we use your data (lawful bases)

Under UK GDPR, we process personal data for these purposes:

• Responding to enquiries and providing quotes — lawful basis: legitimate interests (to respond to your request and run our business), and where needed steps prior to entering a contract.
• Providing cleaning services — lawful basis: contract (to deliver services you ask us to provide).
• Website security and operation — lawful basis: legitimate interests.
• Non-essential cookies / analytics (if used) — lawful basis: consent.

4. How we share your data

We do not sell your personal data. We may share it with trusted service providers who help us operate the website and respond to enquiries, for example:

• Website hosting providers
• Database / form storage providers (for example Supabase)
• Email delivery providers (for example Resend)

These providers act as processors under our instructions and must protect your data appropriately. We may also disclose information if required by law.

5. How long we keep your data

Enquiry data is kept for as long as needed to respond to your request and manage any follow-up, and then for a reasonable business period (typically up to 24 months), unless a longer period is needed for legal, accounting, or dispute reasons. You can ask us to delete your enquiry data sooner where we have no overriding lawful reason to keep it.

6. International transfers

Some of our service providers may process data outside the UK. Where that happens, we take steps to ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses), as required by UK data protection law.

7. Your rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure
• Restrict or object to certain processing
• Data portability (where applicable)
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at enquiries@roscacleaningsolutions.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Children

Our website and services are aimed at businesses and adults. We do not knowingly collect personal data from children.

9. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do.

10. Contact

Questions about this policy or your data? Email enquiries@roscacleaningsolutions.com or call +44 7898 780373.